Troubleshooting
How to fix Gift Cards issued with a discounted value
The Issue: You may notice that a customer purchased a $100 gift card, but the issued code only has a balance of $80 (or another lower amount). Th...
Disabling or Deactivating an Issued Gift Card
This guide will walk you through the process of disabling a gift card that has been issued through the Go Gift Cards app. You may need to do this if a...
'Send as a Gift' Button not showing
The Go Gift Cards App targets the 'Add to Cart' button and swaps it out with the 'Send as a Gift' pop up button. Sometimes, especially on custom Shopi...